Privacy Policy

1. INTRODUCTION

Wandermint ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide

Account Information

• Username: Unique identifier for your account
• Email Address: Used for account creation, authentication, and communications
• Password: Encrypted and stored securely (not accessible to us)
• Profile Information: Display name, bio, profile photo (optional)

Content You Create

• Tours: Tour titles, descriptions, images, audio files, location data
• Stops: Stop information, audio narration, images, location coordinates
• Reviews and Ratings: Reviews, ratings, and feedback you provide
• Comments and Tips: Comments, tips, and community contributions
• Social Interactions: Follows, likes, and other social engagement

Payment Information

• Payment Method: Processed through Stripe (we do not store full card details)
  • When Required: Only when booking a paid experience (tour, event, or in-person session) or when setting up as a creator who will charge for experiences
• Billing Address: For payment processing and tax purposes (only required for paid transactions)
• Purchase History: Records of tours, stops, and bookings you purchase

Communications

• Support Requests: Information you provide when contacting support
• Feedback: Feedback and suggestions you submit

2.2 Information Collected Automatically

Device Information

• Device ID: Unique device identifier (anonymized for analytics)
• Device Type: Model, operating system, version
• App Version: Version of the Wandermint app you are using

Location Information

• Precise Location: GPS coordinates when location services are enabled
• Coarse Location: General location data for nearby tour discovery
• Location History: Locations visited during tours (if enabled)

Note: Location services are optional. You can disable location permissions at any time through your device settings.

Usage Information

• Tour Interactions: Tours viewed, started, completed, downloaded
• Stop Interactions: Stops visited, audio played, time spent
• Feature Usage: Which app features you use and how often
• Navigation Patterns: How you navigate through the app

Technical Information

• IP Address: Your device's IP address (may be used for security and analytics)
• Log Data: Server logs, error reports, crash data
• Performance Data: App performance metrics, loading times

2.3 Information from Third Parties

Authentication Providers

If you sign in with Google, Apple, or other providers, we receive:

• Basic profile information (name, email)
• Profile photo (if available)
• Unique identifier from the provider

Payment Processors

Stripe provides us with:

• Payment transaction records (only for paid experiences)
• Payment method type (not full card details)
• Transaction status and amounts
• Note: Stripe information is only required when booking paid experiences or when setting up as a creator who will charge for experiences

Analytics Providers

• We may receive anonymized analytics data from third-party services
• This data is aggregated and cannot identify individual users

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

• Account Management: Create and manage your account
• Content Delivery: Provide tours, stops, and audio content
• Location Features: Show nearby tours and provide navigation
• Social Features: Enable following, interactions, and community features
• Purchases: Process payments and manage bookings
• Offline Access: Enable tour downloads and offline playback

3.2 Communication

• Transactional Emails: Send booking confirmations, receipts, and account notifications
• Support: Respond to your support requests and inquiries
• Updates: Notify you of important service changes or updates
• Marketing: Send promotional communications (you can opt out)

3.3 Improvement and Analytics

• Service Improvement: Analyze usage to improve features and user experience
• Content Quality: Monitor content quality and user satisfaction
• Bug Fixes: Identify and fix technical issues
• Performance: Optimize app performance and loading times

3.4 Safety and Security

• Fraud Prevention: Detect and prevent fraudulent activity
• Account Security: Protect your account from unauthorized access
• Content Moderation: Review content for policy violations
• Legal Compliance: Comply with legal obligations and requests

3.5 Personalization

• Recommendations: Suggest tours and content based on your interests
• Customized Experience: Personalize your app experience
• Location-Based Features: Show relevant content based on your location

4. HOW WE SHARE YOUR INFORMATION

4.1 Public Information

The following information is publicly visible on the Service:

• Username: Displayed on your profile and content
• Profile Information: Bio, profile photo (if provided)
• Content: Tours, stops, reviews, and comments you create
• Public Activity: Tours completed, ratings given (if you choose to make them public)

4.2 Service Providers

We share information with third-party service providers who help us operate the Service:

Stripe (Payment Processing)

• Data Shared: Payment information, transaction details
• Purpose: Process payments and manage payouts to creators
• Privacy: Subject to Stripe's privacy policy

AWS (Cloud Infrastructure)

• Data Shared: All app data (stored on AWS servers)
• Purpose: Hosting, storage, and infrastructure services
• Privacy: Subject to AWS privacy practices

Brevo (Email Service)

• Data Shared: Email addresses, email content
• Purpose: Send transactional and marketing emails
• Privacy: Subject to Brevo's privacy policy

Google Maps (Mapping Services)

• Data Shared: Location data, map requests
• Purpose: Display maps and provide navigation features
• Privacy: Subject to Google's privacy policy

4.3 Analytics Providers

We may share anonymized, aggregated data with analytics providers:

• Data Shared: Usage statistics, performance metrics (anonymized)
• Purpose: Understand app usage and improve service
• Privacy: Data cannot identify individual users

4.4 Legal Requirements

We may disclose your information if required by law:

• Legal Process: In response to subpoenas, court orders, or legal requests
• Law Enforcement: To comply with law enforcement requests
• Protection: To protect our rights, property, or safety, or that of others
• Legal Compliance: To comply with applicable laws and regulations

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets:

• Your information may be transferred as part of that transaction
• We will notify you of any change in ownership or use of your information

4.6 With Your Consent

We may share your information in other ways with your explicit consent.

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit using HTTPS/TLS
• Password Security: Passwords hashed using bcrypt (not stored in plain text)
• Secure Storage: Data stored on secure servers with access controls
• Token Security: Authentication tokens stored securely
• Regular Audits: Regular security audits and assessments

5.2 Limitations

While we strive to protect your information:

• No method of transmission over the internet is 100% secure
• We cannot guarantee absolute security
• You use the Service at your own risk

5.3 Account Security

You play a role in protecting your account:

• Use a strong, unique password
• Do not share your account credentials
• Log out when using shared devices
• Notify us immediately of unauthorized access

6. YOUR RIGHTS AND CHOICES

6.1 Access and Correction

You can:

• Access Your Data: View your account information, content, and purchase history
• Update Information: Edit your profile and account settings
• Correct Data: Update inaccurate information

6.2 Data Deletion

You can:

• Delete Account: Delete your account through account settings
• Delete Content: Remove tours, stops, and other content you created
• Request Deletion: Contact us to request deletion of specific data

Note: Some information may be retained for legal or business purposes (e.g., transaction records).

6.3 Location Services

You can:

• Disable Location: Turn off location permissions in device settings
• Limit Location Use: Choose when location is used
• Delete Location History: Clear location data from your account

6.4 Communications

You can:

• Opt Out of Marketing: Unsubscribe from promotional emails
• Manage Notifications: Control push notifications in app settings
• Contact Preferences: Choose how you want to be contacted

6.5 Data Export

You can:

• Export Your Data: Request a copy of your data in a portable format
• Contact Us: Email privacy@wandermint.app to request data export

6.6 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

7. CHILDREN'S PRIVACY

7.1 Age Requirement

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

7.2 If We Learn of Collection

If we learn that we have collected information from a child under 13:

• We will delete that information immediately
• We will take steps to prevent future collection
• We will notify parents if we have contact information

7.3 Parental Rights

Parents or guardians who believe we have collected information from a child under 13 should contact us at privacy@wandermint.app.

8. DATA RETENTION

8.1 Retention Period

We retain your information for as long as:

• Your account is active
• Necessary to provide the Service
• Required by law or legal obligations
• Necessary for legitimate business purposes

8.2 Deletion

When you delete your account:

• Most of your information is deleted immediately
• Some information may be retained for legal or business purposes
• Anonymized data may be retained for analytics

8.3 Content Retention

• Content you create may remain visible if others have interacted with it
• We may retain content for legal or safety reasons
• Deleted content may persist in backups for a limited time

9. INTERNATIONAL DATA TRANSFERS

9.1 Data Storage

Your information may be stored and processed in:

• The United States
• Other countries where our service providers operate

9.2 Data Protection

When transferring data internationally:

• We use appropriate safeguards to protect your information
• We comply with applicable data protection laws
• We use standard contractual clauses where required

9.3 Your Rights

If you are located outside the United States:

• You may have additional rights under your local laws
• Contact us to exercise those rights
• We will comply with applicable data protection regulations

10. THIRD-PARTY LINKS AND SERVICES

10.1 Third-Party Services

The Service may contain links to third-party websites or services:

• We are not responsible for third-party privacy practices
• Review third-party privacy policies before providing information
• Your interactions with third parties are subject to their terms

10.2 Integrated Services

Third-party services integrated into the Service:

• Stripe: Payment processing (only required for paid experiences or creators charging for experiences; see Stripe's privacy policy)
• Brevo: Email service (see Brevo's privacy policy)
• Google Maps: Mapping services (see Google's privacy policy)
• Social Login Providers: Authentication (see their privacy policies)

11. COOKIES AND TRACKING

11.1 Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences
• Analyze usage patterns
• Improve service functionality

11.2 Tracking

We do not use your information for:

• Cross-app tracking
• Cross-website tracking
• Advertising tracking across other apps or websites

11.3 Analytics

We use analytics to understand app usage:

• Analytics data is anonymized
• Cannot identify individual users
• Used solely for service improvement

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy from time to time:

• Changes will be posted in the app and on our website
• Material changes will be notified via email or in-app notification
• "Last Updated" date will reflect the most recent changes

12.2 Continued Use

Your continued use of the Service after changes:

• Constitutes acceptance of the updated Privacy Policy
• If you disagree, you should stop using the Service

13. CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us:

• Privacy Email: privacy@wandermint.app
• Support Email: support@wandermint.app
• Legal Email: legal@wandermint.app
• Website: https://wandermint.app

13.1 Data Protection Officer

For data protection inquiries, contact:

• Email: privacy@wandermint.app
• Subject: Data Protection Inquiry

14. ADDITIONAL INFORMATION

14.1 Data Controller

Wandermint is the data controller for your personal information.

14.2 Your Consent

By using the Service, you consent to:

• The collection and use of information as described in this Privacy Policy
• The transfer of information to the United States and other countries
• The processing of information as described herein

14.3 Questions and Complaints

If you have concerns about our data practices:

• Contact us at privacy@wandermint.app
• We will respond to your inquiry promptly
• You may also file a complaint with your local data protection authority